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OUR EMPLOYEE EXPERIENCE SERVICES

Game Strategy Plan

Strategy

Empower your project with a comprehensive strategy that propels success. Our experts excel in orchestrating impactful use case workshops, advising on tool selection, strategizing rollout plans, and advocating adoption techniques. Unlock the full potential of your project by leveraging our strategic guidance and expertise.

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Management Tools

Take charge of your project's management with cutting-edge tools tailored to your needs. Our adept team specializes in crafting dynamic DEX dashboards, establishing vigilant alert systems, and conducting thorough investigations. Elevate your project's management capabilities through our innovative tools designed to ensure seamless monitoring and control.

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Automation

Experience a paradigm shift in project support with our Proactive/Automation solutions. By harnessing the power of Powershell, Python, and APIs, we seamlessly transition your project to an advanced support model. Watch as manual tasks become automated, efficiency soars, and proactive measures drive success, all powered by our technological prowess.

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3rd Party Integration

Seamlessly integrate your project's data into your existing workflow and third-party tools using our Integration solutions. Our experts specialize in harmonizing DEX data with your company's tools through webhooks and APIs. Witness a streamlined workflow, enhanced data flow, and optimized processes as your project integrates effortlessly into your established ecosystem.

Improving your DEX

EDGE became a pioneer in developing an entire practice around improving a company’s employee’s DEX.  And for the past five years, with EDGE’s laser focus on this practice, we have accomplished the following

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Contact our Practice Lead

For immediate information assistance, please contact Sean Thomas, our Employee Experience Practice Lead, for information about Edge's Employee Experience Services. Sean can be reached via email at Sean@EdgeConsulting.com.

What is DEX?

In 2017, EDGE decided to develop a specialized practice that focuses on helping companies address the growing concern of understanding and improving their employee's use of company-provided IT services, which the industry now refers to as Digital Employee Experience (DEX).​

Our Partner

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The Nexthink Experience SaaS platform helps IT ensure that employees have the most efficient IT services required to perform their jobs.

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Nexthink Experience proactively identifies issues and solutions, automates responses, and obtains employee's feedback, which all help to continuously improve employees’ IT working environment.

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EDGE Solutions & Consulting is a preferred Nexthink partner with deep expertise with the entire Nexthink Experience SaaS platform.  We implement powerful Nexthink Experience solutions to give our clients the end-user visibility and control required to improve their employees’ IT experiences.

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Real-time Analytics & Insights

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Benchmarking and Proactive Improvement

Why EDGE?

EDGE has worked with companies in the Healthcare, Entertainment, Finance, Insurance and Manufacturing industries to help them reduce employee downtime, reduce support cost, reduce hardware/software cost, reduce employee turnover, improve employee/IT relationships, and move their IT support from a reactive model to proactive and automated model. We can bring these same benefits to your company.

"Before it was like we were using rocks and sticks for troubleshooting and with Nexthink it was like EDGE brought us a rivet gun for troubleshooting and improving our employees’ DEX."

Principal Engineer - Client Services
Large Entertainment Company

See. Diagnose. Fix.

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